Privacy Policy
Last Updated: April 17, 2026
At Mishkatmann Pet Shop, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following types of personal information:
- Identity & Contact Information: Full name, email address, mailing/billing address, and phone number.
- Account Information: Username, password, and account preferences when you register on our website.
- Payment & Billing Information: Credit/debit card details, billing address, and transaction history. Payment data is processed securely through our payment gateway and is not stored on our servers.
- Order Information: Details of products purchased, order history, and delivery information.
- Technical Data: IP address, browser type, device information, and cookies used to improve your browsing experience.
- Communications: Messages you send us via contact forms, email, or live chat.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and payments.
- Create and manage your account.
- Send order confirmations, updates, and delivery notifications.
- Provide customer support and respond to your inquiries.
- Send newsletters or promotional offers (only if you have opted in).
- Improve our website, products, and services.
- Comply with legal and regulatory obligations.
3. Payment Security
All payment transactions on our website are encrypted using SSL (Secure Socket Layer) technology. We do not store your full card details on our systems. Payments are handled by a trusted third-party payment processor who is fully compliant with PCI-DSS (Payment Card Industry Data Security Standard).
4. Cookies
Our website uses cookies to enhance your experience, remember your preferences, and analyze site traffic. You may choose to disable cookies through your browser settings; however, some parts of our website may not function properly as a result.
5. Cookies
Our website uses cookies — small data files stored on your device — to improve your experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings, though some parts of our website may not function properly without them.
6. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your data only with:
- Payment processors to securely complete transactions
- Delivery and logistics partners to fulfill your orders
- IT and website service providers who help us operate our website
- Legal or regulatory authorities where required by law
All third parties are obligated to handle your data securely and solely for the agreed purpose.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Factors we consider include:
- Whether the data is needed to deliver services you expect
- Whether you are able to update or delete the data yourself
- Whether we have a legal or contractual obligation to retain it
When data is no longer required, it is securely deleted in accordance with our internal retention procedures.
8. Data Security
We maintain appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse. Your account login credentials are your responsibility — please keep them secure and notify us immediately if you suspect any compromise. Please note that no online platform is entirely risk-free.
9. Your Rights
You have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Rectification — Ask us to correct inaccurate or incomplete information
- Erasure — Request deletion of your personal data (subject to legal exceptions)
- Restriction — Ask us to limit how we use your data
- Objection — Object to processing based on legitimate interests
- Data Portability — Request your data be transferred to another provider
- Withdraw Consent — Where consent is the basis for processing, you may withdraw it at any time
To exercise any of these rights, please contact us using the details below. We will respond within one month of receiving your request.
10. Marketing Communications
We will only send you promotional emails or messages if you have opted in. You may unsubscribe at any time by following the unsubscribe link in any email or by contacting us directly. Opting out of marketing will not affect transactional communications related to your orders or account.
11. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted their data to us, please contact us and we will delete it promptly.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first using the details below. If you remain unsatisfied, you have the right to lodge a complaint with the relevant data protection authority in your country.
13. Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please contact:
Mishkatmann Pet Shop:
11209 Mountain Road, PL NE STE N,
Albuquerque, New Mexico, 87110,
United States